Events

“The hospitality business is a lot like tennis! Those who serve well end up winning”

This course takes inspiration from those specific skills required to thrive in a customer facing hospitality environment. Dealing with customers in restaurants and hotels is as much about the product as the experience we provide those visitors.

This course demonstrates the 5 steps required to achieve excellent customer service in a hospitality industry. We look at the art of suggestive selling to enhance the customer experience, alongside what to do when thing go wrong and how to confidently turn a seemly negative customer experience into a great one!

Free for GO! Southampton members:

To enrol on this course, you need to be registered onto the GO! Southampton Business Training Hub: https://www.gosouthampton.co.uk/training/

Once you have a log-in, you can enrol using the button below.