Steps To A Great Service – Hospitality
December 06 @ 110:0 am [60 minutes]
“The hospitality business is a lot like tennis! Those who serve well end up winning”
This course takes inspiration from those specific skills required to thrive in a customer facing hospitality environment. Dealing with customers in restaurants and hotels is as much about the product as the experience we provide those visitors.
This course demonstrates the 5 steps required to achieve excellent customer service in a hospitality industry. We look at the art of suggestive selling to enhance the customer experience, alongside what to do when thing go wrong and how to confidently turn a seemly negative customer experience into a great one!
Free for GO! Southampton members:
To enrol on this course, you need to be registered onto the GO! Southampton Business Training Hub: https://www.gosouthampton.co.uk/training/
Once you have a log-in, you can enrol using the button below.
- December 06
- 110:0 am [60 minutes]
- GO! Southampton - Business Training Hub