Events

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you can use to help smooth the client relationship, help solve their problem and demonstrate how to put the client first in a challenging situation.

Crime intelligence briefings to help tackle business crime in the city centre.

The Licensing Link meetings are for licensed premises.

Southampton Pride is a free city event. Its mission is to promote equality and diversity, advance education and eliminate homophobic and transphobic discrimination within our community.

Join us for a combination of networking, keynote speakers and some delicious refreshments.

Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles involved followed by processing, consent, and subject rights. Lastly you will learn about the relationship between data controller and processor and their obligations and potential repercussions of Brexit.

An event for business and law enforcement to improve our collective ability to deter, detect and disrupt those wishing to attack our communities.

This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and I understand the mental thought process we go through before making a decision to buy. This interactive and practical session allows you to then see how aligned your steps of your sales process are. Delivered by a certified trainer with a credible track record in sales.

Have you ever struggled to know what to say and how to act when a colleague has asked for help or advice? In an increasingly high-pressured work environment, it has never been more important to be able to practice good counselling techniques as a manager: be it face-to-face or via phone or email.

The Big Sustainability Expo returns for the 7th year.

If you run a virtual team and need some ways to engage, ensure productivity and get the basics rights this whistle stop tour with provide you suggestions.