Dealing with Challenging Customers - Training Course
During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you can use to help smooth the client relationship, help solve their problem and demonstrate how to put the client first in a challenging situation.
Gain an understanding of the aims of GDPR and potential penalties for infringements. We give an overview of the seven key principles involved followed by processing, consent, and subject rights. Lastly you will learn about the relationship between data controller and processor and their obligations and potential repercussions of Brexit.
Understanding the Human Buying Psychology - Training Course
This session sounds a little random, but underpins so much of how we engage with clients and prospects. This session helps you and I understand the mental thought process we go through before making a decision to buy. This interactive and practical session allows you to then see how aligned your steps of your sales process are. Delivered by a certified trainer with a credible track record in sales.
Supporting Mental Health Conversations Within Your Team - Training Course
Have you ever struggled to know what to say and how to act when a colleague has asked for help or advice? In an increasingly high-pressured work environment, it has never been more important to be able to practice good counselling techniques as a manager: be it face-to-face or via phone or email.