Events

During this topic, we will explore how to deal with angry or difficult clients, highlighting specific tips and techniques that you can use to help smooth the client relationship, help solve their problem and demonstrate how to put the client first in a challenging situation.

Objective

Explore how to deal with angry or difficult clients.
Learn specific tips and techniques that you can use to help solve their problem and demonstrate how to put the client first in a challenging situation.

Agenda

Client Journey and Creating Loyalty
Top Tips
LAURA
Building Lasting Relationships

Free for GO! Southampton members.

Enrol: https://www.seedl.com/o/gosouthampton/course/customer-operational-excellence/module/dealing-with-challenging-customers

To enrol on this course, you need to be registered onto the GO! Southampton Business Training Hub: https://www.gosouthampton.co.uk/training/