Welcome Volunteer Programme

The welcome volunteer programme was launched in 2024, focusing on welcoming cruise passengers to Southampton.

The volunteer team plays a key role in guiding visitors, ensuring they know where to go to enjoy the best of what Southampton has to offer. This warm welcome is tailored to meet each visitor’s individual needs, creating a more personal and meaningful experience that reflects the city’s commitment to hospitality and inclusivity.

If you are passionate about Southampton and like helping people, then give back to your community by positively adding to the welcome to the city. No prior knowledge needed, as full training will be provided. See below for more information.

ABOUT VOLUNTEERING

• What are the benefits for volunteers?

  From transferable life skills to enjoyable perks, there are many benefits to volunteering, and these often differ for everyone. Some of the benefits you could gain from the Welcome Volunteer programme include:

  • Immersive Training: Enjoy Southampton tours and experiences as part of your training.
  • Social Connections: Volunteer to get to know new people and build a sense of community.
  • City Expertise: Gain in-depth knowledge about Southampton, becoming a local expert.
  • Fulfilling Experience: Contribute to making Southampton even more welcoming and positive.
  • Confidence: Engaging with tourists can improve your people skills, fostering effective communication, empathy, and the ability to connect with diverse individuals.

• What is needed by me?

  To join the Welcome Volunteer Program, all we need from you is your enthusiasm and a commitment to volunteer for 3 hours on agreed-upon days. Your time and passion for Southampton are the most valuable contributions. Additionally, we’ll ask you to attend a brief induction to help you feel prepared and confident in your role.

  If you’re ready to make a positive impact on our community and warmly welcome cruise passengers to Southampton, we can’t wait to have you on board!

• How much time will I need to volunteer?

  You will be asked to commit to 3 hours, on the day(s) you have agreed. This volunteering can be flexible and we welcome a discussion on the times which suit you.

  To prepare you for this time, we will also ask you to attend an induction. We also have training available for all volunteers. You will also be offered city tours, experiences and training, however this is completely optional.

  

• Which expenses are covered?

  The Welcome Volunteer Program is designed to make your volunteering experience enjoyable and hassle-free. As a token of our appreciation, volunteers will receive a drinks voucher, allowing you to refresh and relax during your 3 hours of volunteering.

  Additionally, to support your commitment to the program, travel expenses will be covered. We understand the importance of your contribution and want to ensure that you can focus on creating a warm welcome for cruise passengers without worrying about these incidental costs. Your dedication is valued, and we aim to make your volunteering journey with us as smooth as possible

• Will I be given a uniform?

  Yes, you will be given a Visit Southampton branded uniform, including a t-shirt and coat. Volunteers are requested to wear their own dark trousers. It is the responsibility of the volunteers to maintain their uniform.

  You will also be provided with a branded umbrella, information cart and other branded materials during their volunteering, ensuring you are well-equipped and easily identifiable for welcoming visitors to Southampton.

• Do I need experience or Southampton knowledge?

  No, prior experience or specific knowledge about Southampton is not required. However, we highly value any knowledge, experience, or interests you bring to the table. The Welcome Volunteer program welcomes individuals from all backgrounds, and your unique skills and passions will be utilised to help you get the most from the experience, and enhance the welcoming experience for visitors to Southampton.

• Will I be standing outside?

  Yes, volunteers will primarily be standing outside to welcome cruise passengers. In the event of rain or uncomfortable conditions, volunteers have the flexibility to leave, or take a break.

  Active participation involves standing to interact with visitors. Ability to stand is necessary. The well-being and comfort of our volunteers is incredibly important.

Expression of Interest

We currently have enough volunteers. If you would like to add your name to the waiting list, then please feel free to complete this expression of interest.

• How do I apply?

  Let us know you are interested in volunteering
  

  Fill out the form below, or email volunteer@gosouthampton.co.uk and let us know that you are interested in volunteering with us.

• After I apply, what will happen?

  After letting us know that you are interested in applying, we will respond to welcome you for a telephone conversation, or in person meeting to discuss the programme. This will help to make sure it is the right fit for you.

  After this informal discussion, if you will be joining the volunteer team:

  • We will send you the sign-up forms to complete.
  • We will have your Visit Southampton branded uniform prepared.
  • You will be given information about Southampton.
  • You will have an induction with other volunteers.
  • Your first volunteer date will be booked in.
  • You will be offered city tours and training.
  • We will try to be flexible with all dates, working around your availability.

Expression of Interest

Your first name

Tell us why you are interested in volunteering

Anything else to ask or add?

Your email address

Your telephone number

Submit