John Lewis – Southampton Volunteers

The Welcome Volunteer Programme launched in 2024 to welcome cruise passengers in Southampton. Thanks to our amazing volunteers, the programme has been a great success, helping visitors enjoy the best of the city. In their first year, the volunteers have been nominated for a Visit England Tourism Award.

The programme is now expanding to Southampton Central railway station. By joining our volunteer team, you can help more visitors and local people discover what makes Southampton special. Our warm welcome will be personalised to suit each visitor’s needs.

If you are passionate about Southampton and like helping people, then give back to your community by positively adding to the welcome to the city. No prior knowledge needed, as full training will be provided. See below for more information.

ABOUT VOLUNTEERING

• What are the benefits for volunteers?

  From transferable life skills to enjoyable perks, there are many benefits to volunteering, and these often differ for everyone. Some of the benefits you could gain from the Welcome Volunteer programme include:

  • Immersive Training: Enjoy Southampton tours and experiences as part of your training.
  • Social Connections: Volunteer to get to know new people and build a sense of community.
  • City Expertise: Gain in-depth knowledge about Southampton, becoming a local expert.
  • Fulfilling Experience: Contribute to making Southampton even more welcoming and positive.
  • Confidence: Engaging with tourists can improve your people skills, fostering effective communication, empathy, and the ability to connect with diverse individuals.

• What is needed by me?

  To join the Welcome Volunteer Program, all we need from you is your enthusiasm and a commitment to volunteer for 3 hours on agreed-upon days. Your time and passion for Southampton are the most valuable contributions. Additionally, we’ll ask you to attend a brief induction to help you feel prepared and confident in your role.

  If you’re ready to make a positive impact on our community and warmly welcome visitors to Southampton, we can’t wait to have you on board!

• How much time will I need to volunteer?

  You will be asked to commit to 3 hours, on the day(s) you have agreed. This volunteering can be flexible and we welcome a discussion on the times which suit you.

  To prepare you for this time, we will also ask you to attend an induction. We also have training available for all volunteers. You will also be offered city tours, experiences and training, however this is completely optional.

  

• Which expenses are covered?

  The Welcome Volunteer Program is designed to make your volunteering experience enjoyable and hassle-free. As a token of our appreciation, volunteers will receive a drinks voucher, allowing you to refresh and relax during your 3 hours of volunteering.

• Will I be given a uniform?

  Yes, you will be given a Visit Southampton branded uniform, including a t-shirt and coat. Volunteers are requested to wear their own dark trousers. It is the responsibility of the volunteers to maintain their uniform.

  You will also be provided with a branded umbrella, information desk and other branded materials during their volunteering, ensuring you are well-equipped and easily identifiable for welcoming visitors to Southampton.

  

• Do I need experience or Southampton knowledge?

  No, prior experience or specific knowledge about Southampton is not required. However, we highly value any knowledge, experience, or interests you bring to the table. The Welcome Volunteer program welcomes individuals from all backgrounds, and your unique skills and passions will be utilised to help you get the most from the experience, and enhance the welcoming experience for visitors to Southampton.

• Will I be standing outside?

  Yes, volunteers will primarily be standing outside to welcome visitors at the train station. In the event of rain or uncomfortable conditions, volunteers have the flexibility to leave, or take a break.

  Active participation involves standing to interact with visitors. Ability to stand is necessary. The well-being and comfort of our volunteers is incredibly important.

How to apply

• How do I apply?

  Let us know you are interested in volunteering
  

  Fill out the form below, or email tracey.x.taylor@johnlewis.co.uk and to share that you are interested in volunteering on the Volunteer Welcome team.

  Please in your email share the following:

  • Name
  • Contact email
  • Department
  • Telephone number

   

   

   

• After I apply, what will happen?

  After letting us know that you are interested in applying, we will respond to welcome you for a telephone conversation, or in person meeting to discuss the programme. This will help to make sure it is the right fit for you.

  After this informal discussion, if you will be joining the volunteer team:

  • We will send you the sign-up forms to complete.
  • We will have your Visit Southampton branded uniform prepared.
  • You will be given information about Southampton.
  • You will have an induction with other volunteers.
  • Your first volunteer date will be booked in.
  • You will be offered city tours and training.
  • We will try to be flexible with all dates, working around your availability.

Apply

Your first name

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Your Department

Your email address

Your telephone number

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