Administration Officer

No Limits is a leading youth services charity supporting children and young people across Southampton, Portsmouth, Hampshire and the Isle of Wight.

Role terms

Place of work: 35 The Avenue, Southampton, SO17 1XN – temporarily based in The Boathouse,
Cranbury Terrace, SO14 0LH, and occasionally working at our Advice Centre, High
Street, Southampton, SO14 2DF to provide cover
Salary: Band B – £23,151 to £23,831 (Full Time Equivalent – pro-rata for part-time)
Working days and hours: 30 to 37 hours per week: within Monday to Friday 9:00am to 5:00pm and Friday 9:00am to 4:30pm and includes one evening cover a week up to 8:15pm
Role type: Permanent
Responsible to: Office Manager
Disclosure and Barring Service Check (DBS): Basic DBS
Essential driver?: No

About the role

Our ideal candidate will need to have experience of working with confidential and sensitive information, talking to young people, parents and professionals on the phone or in writing and have experience of entering data on to a database.

The role will take a lead with answering the phones, actioning email enquiries, referral processing, data entry and stationery ordering. On occasions there may be a requirement for the role to include late building cover to help support our Therapeutic Services Volunteer counsellors, this would be no later than 8pm.

There will be times when the Admin Office is extremely busy with requests with short deadlines so being calm under pressure and able to prioritise your workload will be essential.

The role can be very busy and challenging but also highly rewarding working within a supportive team.

Your key responsibilities will include:

Managing telephone correspondence and communications, ensuring that messages are passed promptly to the appropriate member of staff, taking messages and acting as the first point of contact to the Charity.
Greeting and welcoming visitors into the buildings.
Data inputting and contributing to the recording and entering of statistical information, as well as quality checking and processing referrals for different services.
To coordinate and record attendance of Youth Worker lone worker visits.
To ensure you comply with Data Protection requirements when storing and sharing confidential/sensitive personal data relating to staff, volunteers, and other service users.
To assist with sending out and receiving sensitive referral information using the secure mailing site.
To action promptly the various shared enquiry mailboxes, to monitor and direct emails accordingly or action.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

You’ll have the essentials of:

Experience of working within an administration role in a busy office environment.
Experience of dealing with a diverse range of people face to face, by phone and electronically.
Experience of working in a confidential environment.
Competency in using IT systems, including Microsoft Office and Databases.
Able to work unsupervised and be flexible and adaptable to meet changing demands.
Demonstrate effective organisational skills with an ability to prioritise workload and have a methodical and efficient approach.
Able to work whilst under pressure, meeting deadlines and maintain accuracy, despite frequent interruptions.

You may also have:

Knowledge of GDPR legislation.
Ability to maintain a wide range of appointment calendars.
Ability to identify workflow problems and suggest recommendations.
Enthusiastic, with good time management.

How to apply?

We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion please contact Debbie Edge, our Administration Manager on debbie.edge@nolimitshelp.org.uk.

To apply, please complete an application form (see above) and upload using the portal below, before the closing date of 9am on Monday, 15th of September 2025. Please contact people@nolimitshelp.org.uk if you need your application in an alternative format.

In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to JD

To see more of the role and to apply: Click here https://nolimitshelp.org.uk/jobs/administration-officer-2/

Please note that as we follow safer recruitment guidelines, we do not accept CVs.

We reserve the right to close the advert ahead of the published closing date if we receive sufficient suitable candidates, so you should submit your application form asap.

Location: 35 The Avenue, Southampton, SO17 1XN

CLOSING DATE: 15 September 2025