Our Services

On this page you will find a list of our services which GO! Southampton offer to levy payers throughout the year. Some services have been adapted in light of COVID-19 and will seek to cater to businesses needs during this time.

Additionally to these services we are completing loads of projects on behalf of levy payers. Be sure to sign up to the GO! Southampton mailing list to be kept up to date will all the latest and to get your business involved. Email content@gosouthampton.co.uk to receive the GO! Southampton newsletters.


Our cleaning team will continue to disinfect public furniture with anti-viral spray in the coming months. Martin, Robert and Jim are also providing extra cleaning services to our members, including jet washing and graffiti removal. Reach them at cleaning@gosouthampton.co.uk.


Our rangers have quickly become an identifiable and valuable city centre resource.  Their work includes:

  • Welcoming visitors to Southampton and offering city centre information.
  • Acting as human signposts, directing people to where they need to get to.
  • Gathering data of customer profiles and how the city centre is being used.
  • Reporting city centre issues in public spaces to key partners and stakeholders who can act on them (Southampton City Council and Hampshire Constabulary to name a few).
  • Carrying out visits to our levy payers to let them know about GO! Southampton initiatives and how they can get involved.

They can be contacted at rangers@gosouthampton.co.uk


Our security team is continuing to patrol the BID area and support businesses seven days a week, including vehicle patrols. Businesses can contact Martin and the team on 07725737236 or through the radio scheme mentioned above. Their working hours are Monday – Saturday 10 to 8pm and Sunday 11am to 5pm.

Southampton Business Crime Partnership (SBCP)

Our newly launched SBCP aims to improve the collation of crime intelligence across both daytime and night-time economies through our dedicated crime-reporting portal, which is free for BID levy payers and our new radio scheme in the city. To find out more head to our dedicated page here.

Recycling Scheme

Save up to 50% off your dry mixed recycling costs with our waste recycling scheme in partnership with Southampton City Council. Click here to find out more information.

Business Cost Reduction Service

GO! Southampton has introduced a Business Cost Reduction Service to help save businesses money. Ultimately improving your bottom line whilst also taking the hassle out of procuring direct.

Our savings team review your current bills to see where you could be saving money. Levy payers can save on their energy bills, telecommunication, merchant fees and water bills using our cost reduction service. In many cases, businesses have saved more than the cost of their BID levy [Savings available vary from service to service].

For more information and to find out how much you could save on your electricity, gas, telecoms, water and merchant fees contact us on savings@gosouthampton.co.uk.

Pest Control Savings

Save 10% off your first service from Southampton City Council. Email info@gosouthampton.co.uk for your discount code, and how to claim.

Business Rates Consultancy Support

GO! Southampton is piloting a new free service, in association with leading city surveyor Vail Williams. If you believe you might be paying too much in business rates, or that your rateable value or property description is incorrect, please contact office@gosouthampton.co.uk. We will link you up to an expert at Vail Williams for a free half-hour consultation.

Marketing & promotion

SO Card

GO! Southampton have launched a new promotional tool for businesses in Southampton to provide an offer to local residents and workers.

The SO card is a physical card that customers can use to redeem offers, discounts, packages and experiences in your business. All offers are hosted on visitsouthampton.co.uk/offers and are completely free for customers and businesses to use. The card is running for an initial three-month trial period (June – August 2021) during which we will evaluate and review. We hope to extend to specific audiences, such as students, later in the year.

The card was initially distributed to 117,000 households in Southampton, with a digital version available online to download. With this card we hope to encourage visitors back into the city post-lockdown and bring new and returning customers into your business. Get in touch with us if you would like to submit an offer or receive more information at content@gosouthampton.co.uk

Promotion via Visit Southampton

GO! Southampton, in partnership with Southampton City Council, run and manage the Visit Southampton channels, the primary destination platform for Southampton. Through these channels we can support consumer-facing levy payers in the following ways:

  • Submit a free business listing to feature on the website by filling out the form at: www.gosouthampton.co.uk/our-commitments/visit-southampton  you can also make amends to your current listing
  • We can create dedicated social media posts promoting an event, new product, or to simply shout out about how fantastic your business is! We can also reshare your own content if you tag us or send us a link
  • Feature your business in a blog post related to a specific theme/holiday

Seasonal Campaigns

Throughout the year we work on a number of seasonal marketing campaigns which look to raise Southampton’s profile as a visitor destination and showcased the city’s offering during that time. Through these campaigns, we aim to involve as many consumer-facing businesses as we can through paid advertising, competitions, blog posts and much more. Email us at content@gosouthampton.co.uk to find out how you can get involved in upcoming campaigns to push your product/service to a wider audience.

Business communications

We provide weekly business bulletins which bring you the latest BID news and updates as well as local and national news for businesses. If you don’t receive these (check your junk folder) then please email us at info@gosouthampton.co.uk

Photography service

For many consumer-facing businesses, especially those in hospitality/retail, having a strong bank of professional photos of their products/services can be key to attracting customers, particularly through their website and social media channels. We understand that some businesses may not have the resources to facilitate this, so we want to offer our members the opportunity to work with a professional photographer to get them what they need to kickstart their business post-pandemic.

If you are a levy payer in the hospitality/retail sector with no previous professional photography and would be interested in a free half day photography session please get in touch with Flo Bevis at flo.bevis@gosouthampton.co.uk to discuss further details.

Business events

GO! Southampton will continue to run a number of business events across the year, from project consultations and crime intelligence briefings to mental health training courses and workshops. Our quarterly City Networking events in partnership with Unity 101 will also restart in July. Please go to our events page to see what’s on: www.gosouthampton.co.uk/events

Job Listings

Recruitment is a difficult challenge for many levy payers since the pandemic. To support business recovery, the BID have launched a dedicated page for City Centre Job Vacancies which are promoted via email and social media. Email your role details to info@gosouthampton.co.uk.

Southampton Inside Out

We are working with Southampton City Council and other stakeholders on our #SouthamptonInsideOut initiative which aims to make it easier for businesses in the hospitality sector to create/add more outside seating in response to the social distancing and reduced capacity measures due to the pandemic. Find more information on our dedicated page here.