Greater City Centre Experience

The Greater City Centre Experience theme group is chaired by Caroline French, from W.J. French and Sons. The group has 3 core aims:

1. A Cleaner City Centre
Working with our partners we will make sure that our City Centre is cleaner and that our pavements and streets are upgraded. We will increase standards of street cleaning where necessary, with special emphasis on flagship areas such as the city walls. We will support greening initiatives with new planting and micro gardening and encourage all landowners to take better care of their grounds.

2. Safer City Centre
With the police and City Council, we will work to achieve a measurable reduction in crime and anti-social behaviour, including begging, shoplifting and pedlars. Again the BID will look to augment the efforts of others who need to use the powers they have consistently. We will also assist in the identification of suspects, improve crime reporting and consider a diverted giving scheme to charities that support the homeless.

3. Better Transport
We will champion improvements to traffic management and parking, to public transport and to transport infrastructure. In the short term we will focus on securing a significantly improved parking experience equal to the best in the commercial sector. We will seek to improve the condition of roads and pavements and achieve better bus and train services. In the longer term we will engage at local and regional levels to secure infrastructure improvements that might include a new traffic signal system, road improvements and better public transport interchanges.

For more detailed information on the activities of this group, please see the business plan or contact us at

Projects & Achievements

July 2020 – Launch Southampton Business Crime Partnership (SBCP) – SBCP will improve the collation of crime intelligence across both daytime and night-time economies through our dedicated crime-reporting portal, which is free for BID levy payers and our new radio scheme in the city.

June 2020 – Social Distancing Measures – GO! Southampton has worked with Southampton City Council to introduce new social distancing measures across the city centre to support the reopening of the city centre. The Reopening High Streets Safety Fund has helped the BID and city council to introduce social distancing and public health safety measures. These plans will help to kickstart the local economy, get people back to work and encourage customers back to the high street and shops.

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June 2020 – Police Support for the Reopening of the City – GO! Southampton is working in partnership with Hampshire Constabulary on a joint operation to aid the reopening of the city centre with social distancing measures in place. The collaboration will provide a visual deterrent to crime and anti-social behaviour with coordinated patrols within the city centre.

May 2020 – Public Transport Recovery Group – Via Southampton City Council, GO! Southampton has collaborated with the public transport providers across the city including Bluestar, First Group and South Western Railway to ensure visitors and workers can safely return to the city centre post the COVID-19 lockdown.

May 2020 – Access to PPE GO! Southampton is working with Meercat Associates to provide businesses with access to PPE materials and products that will enable them to reopen safely across the city centre. View the price guide here. 

May 2020 – Green Transport Recovery Plan – GO! Southampton has proactively been working with Southampton City Council to develop their Green Transport Recovery Plan, in line with the government’s recommendations for encouraging safe travel as we come out of lockdown. The plan outlines schemes to the value of £4.1m that will support social distancing and maximise the opportunities for increased active travel.

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April 2020 – Hate Crime Network – GO! Southampton has joined the Southampton Hate Crime Network. Hate  Crime is any criminal offence which is perceived by the victim or any other person as being motivated by prejudice or hate, based on a person’s race, religious belief, sexual orientation, Disability or transgender, or a person’s perceived race, religious belief, sexual orientation, Disability or transgender.

April 2020 – Extension of the Security Warden Scheme – Following the successful 4-month pilot, GO! Southampton will continue to offer BID Levy Payers additional support via the new security warden scheme in partnership with SWL Security.

April 2020 – City Recovery Group – GO! Southampton has joined forces with Southampton City Council to prepare a plan for the city’s reopening and recovery, with a weekly planning meeting to be held up to the 15th June and beyond to support BID businesses to safely reopen.

April 2020 – Additional Cleansing for COVID-19 – The joint cleansing service operated by GO! Southampton and Southampton City Council has been redeployed to proactively disinfect with anti-viral materials the key touchpoints in the city, including traffic lights, bus stops, ATMs and street furniture.

March 2020 – Vehicle Security Patrols – To support closed premises across the city centre, GO! Southampton has now sourced a vehicle to enable security patrols to take place across the BID area. The patrols will focus on detecting and deterring commercial burglaries and enable a wider area of coverage throughout the day.

March 2020 – Patrolling Services – GO! Southampton is working with Hampshire Constabulary and Southampton City Council to meet virtually on a weekly basis to monitor and tackle emerging crime and anti-social behaviour trends through the COVID-19 lockdown. This intelligence has and will inform the patrolling services across the city to protect essential businesses and closed premises.

March 2020 – Transforming Cities Fund – GO! Southampton has proactively supported Southampton City Council and Hampshire County Council on their application to the Department for Transport’s Transforming Cities Fund. The application has successfully been awarded £57m to support the Southampton City Region proposals.

March 2020 – Street Support Action Group Southampton Summit – As a member of the Street Support Action Group Southampton, GO! Southampton presented at the summit detailing information about the forthcoming diverted giving scheme for the city to discourage aggressive begging and ensure those genuinely in need have access to the right support.

February 2020 – A letter to the Hampshire Police and Crime Commissioner – GO! Southampton along with other business leaders wrote a letter to the Hampshire Police and Crime Commissioner about the disproportionately low levels of policing compared to crime in the city centre and the detrimental effect that it is having on Southampton.

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February 2020 – Lunch Time Clean – GO! Southampton working with volunteers from SO Fourteen and Incuhive completed a lunch time clean of the Old Town area of the city.

February 2020 – Serious Violence Summit – GO! Southampton has proactively worked with the Safe City Partnership and the Violence Reduction Unit to bring the first Serious Violence Summit to Southampton.  The summit focused on the launch of the draft delivery plan in combatting serious violence across the communities in Southampton.

January 2020 – Licensing Link – The Licensing Link committee and network has approached GO! Southampton to manage the Licensing Link scheme from April onwards, to provide additional support to the night-time economy sector.

January 2020 – Accessibility Report – GO! Southampton has commissioned SPECTRUM Centre for Independent Living in the city to conduct research into the barriers associated with visiting the city for different user groups. The report will be shared with Southampton City Council to improve accessibility in the city.

December 2019 – Travel Plan Network – GO! Southampton supported the My Journey Team at the December Travel Plan Network at Eagle Labs, where the BID highlighted the opportunities for transport operators and businesses to raise their profiles via the Visit Southampton platform.

November 2019 – Christmas Lights Scheme – GO! Southampton in partnership with Southampton City Council has expanded the city’s Christmas Light Scheme with new lights in High Street, East Street, London Road and Commercial Road.

November 2019 – Strategic ACT Counter Terrorism Training – GO! Southampton worked with Hampshire Constabularies Counter Terrorism Unit to run a free Strategic ACT Counter Terrorism Training at Solent University for BID levy payers. The session was attended by operational managers of a number of levy payers across the city centre.

November 2019 – Security Wardens – In response to feedback from BID levy payers, GO! Southampton has introduced a team of security wardens to deter, detect and address shoplifting in the city and to provide reassurance to BID levy payers who feel vulnerable in the city. This team will start on a 4-month pilot to support businesses over the festive period.

November 2019 – New Street Art in Guildhall Square – Three new street art installations were installed in Guildhall Square in the heart of Southampton’s Cultural Quarter. The art was created by pupils from Southampton schools that took part in a competition run by John Hansard Gallery and the city council earlier this year. The installation was supported by a collaboration between GO! Southampton, Southampton City Council Highways and Cultural Services, and John Hansard Gallery.

September 2019 – NBCS Members Day – GO! Southampton is a member of NBCS and the BIDs Operation’s Director attended the NBCS Members Day to connect with the business crime leads of National Retailers to address emerging threats in the city.

September 2019 – Hearing Loop fund boosted –  A partnership campaign has been launched to help provide hearing loop systems for small businesses and GP surgeries across the city for free with £54,000 worth of funding behind it.

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July 2019 – Bid for Historic High Street Funding – Working with Southampton City Council, GO! Southampton put in a bid for a slice of £44million funding from Historic England. With a focus on the Old Town North, West and South Conservation Areas of Southampton. The proposals include physical improvements to the Bargate, Holyrood Church, vaults and walls.

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July 2019 – Rangers Success After Year One – GO! Southampton introduced the ranger team a year ago, since their introduction they have reported 2421 cleansing issues with 100% of these fixed by the GO! Southampton and Southampton City Council cleansing teams. In addition, 405 environmental issues have been reported to Southampton City Council and Balfour Beatty, who have repaired 88% of these reported issues.

June 2019 – Green City Charter – GO! Southampton was one of the inaugural signatories of Southampton City Council’s new Green City Charter. The vision of which is to create a cleaner, green, healthier and more sustainable city.

June 2019 – New Cleansing Programme – In partnership with Southampton City Council, a new cleaning team has been created in a bid to make the city an even more inviting place to live, work and visit. Businesses are able to contact the team for help with graffiti removal on their premises.

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March 2019 – Fight Against Crime – GO! Southampton introduced Martin Conlan, our Case File Builder, to target prolific offenders who were committing significant levels of crime in the city.

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October 2018 – Zero Carbon Southampton – GO! Southampton in partnership with Southampton City Council were selected for first round of the Arts Council England Accelerator Programme to develop new and innovative projects and initiatives improve sustainability. In Southampton, the aim is to develop a collaborative approach to cultural networks supportive of the city’s environmental strategies.

September 2018 – Connected 2040 Briefing – GO! Southampton held the first Connected 2040 briefing. The draft strategy, which is out to public consultation until Tuesday 16 October, sets out a long-term vision for improving the transport network in Southampton over the next twenty years.

Connected Southampton 2040 Briefing

August 2018  – Helistrat Appointed – Go! Southampton appointed Helistrat to complete a review of the commercial waste provision in Southampton. Helistrat help companies with sustainability and waste management challenges to think differently, designing out waste and unlocking its value. They will be starting a project with GO! Southampton to benchmark waste streams across the district, produce a gap analysis, and provide recommendations for a future commercial waste scheme in Southampton.

July 2018 – Waste & Recycling – Go! Southampton started exploring opportunities to further reduce business costs. A key area of exploration included a review of the commercial waste and recycling operations in the city. The aim of the scheme would be to ensure the service is competitively priced saving businesses money, whilst reducing the City’s carbon footprint. GO! Southampton will be working with an industry expert to complete this review.

July 2018 – Street Rangers Launch – GO! Southampton’s new Street Rangers hit the streets of Southampton.

Rangers Team

September 2018 – Cleaning SWAT Team Launches – The city centre will saw the arrival of a dedicated cleaning team that will respond directly to businesses’ needs. The team will operate seven days a week. Go! Southampton’s investment in two cleaning operatives is being matched by Southampton City Council, which will provide a further two. The team will raise the standard of delivery on a range of issues, including fly-posting, bin cleaning, graffiti and fly tipping. It will also offer a ‘bespoke’ cleaning service outside BID member premises as and when required.

Cleaner City

May 2018 – Street Support Website – Street Support is live! Southampton’s dedicated website – both for homeless people, and those who want to assist them – went online on May 1st. The website is the first result of the new citywide consortium ‘Beds, Begging & Business’ that is seeking to ensure both consistency in approach to the issue, and greater efforts on a variety of fronts. The Southampton site is funded by Southampton City Council, Go! Southampton and Rotary Club of Southampton.

March 2018 – City Centre Animation Project – Aluminium bins around Southampton’s City Centre were transformed into works of art as a part of an exhibition and city centre trail supported by GO! Southampton. The ten bins, stretching the length of Above Bar Street, were hand-painted by artist Kev Munday, as part of his three-month living exhibition, “Stand Together”.

Renowned Artist Transforms City’s Bins

February 2018 – Street Rangers Tender Issued – Go! Southampton issued a tender to provide rangers for the streets of the BID area. The scheme will provide a daily presence in the city centre with staff dedicated to reporting issues, helping visitors and meeting regularly with BID Businesses.  The tender provides for a 7-day, daytime service with links to Southampton City Council’s enforcement teams, the police and other organisations that deal with issues in the city centre.

Tender Issued for City Rangers

February 2018 – Hearing Loop Project – Go! Southampton committed funding to help support the Loop Hearing Project with the aim of increasing the number of premises that have a hearing loop system. The BID’s involvement allows smaller businesses to install a system by offering a subsidy on the installation.

Hearing Loop Project Supported by GO! Southampton

November 2017 – Beds, Begging & Business – Go! Southampton staff and board members were among more than 70 stakeholders who came together to discuss rough sleeping and homelessness in Southampton at the first ‘Beds, Begging & Business’ conference. The conversation was organised to look afresh at issues of street homelessness – as well as aggressive begging –in the city. After an intensive day of discussion, the participants agreed to set up several groups to move forward the programme.

Beds, Begging & Business

November 2017 – Christmas Lights – On 11th November 2017 the Christmas lights were switched on with additional lights and decorations provided by GoSo in locations including London Road, Old Town and Bedford Place and East Street.

Go! Southampton Adds Extra Sparkle

October 2017 – Carpark Cleaning – This deep clean was part of a joint effort by the BID and the City Council to improve the experience of customers and staff who use the 5 multi storeys in the city. It also involves locking down the car parks at night to improve safety. So far, the BID’s contribution has been modest, but the results are encouraging and it’s likely that GO! Southampton will now invest more into projects across the city centre to really make it sparkle.

August 2017 – Cleaner City – Worked in partnership with Southampton City Council to devise a month-long programme of deep cleaning in the city centre which began on 29 August 2017. The BID will contribute to the cost of the scheme, helping the council to augment its existing street cleaning service.

Great City Centre Experience Southampton Makes BID for Cleaner City

Other Links:

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GO! Southampton Year 4 Business Plan

GO! Southampton Year 3 Business Plan

Go! Southampton Year 2 Business Plan

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