Triage Hub Operative – Hampshire Constabulary

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Triage Hub Operative - Hampshire Constabulary

Role Title: Triage Hub Operative – HC616419

Location: Southampton Central

Contract: Permanent and Full time (on a shift pattern)

Starting salary: Scale 5, £27,789.00 per annum plus 14% shift allowance

Closing Date: Tuesday 14th May 2024 at 23:59 hours

Advert Text

Do you have administration experience and an interest in investigations?

Our contact management department is looking for Triage Hub Operatives to join their very busy and important team.  In this role, you will put your investigation skills to the test and dive right into incident reports to discover the best course of action that needs to be taken in each case.

Job Purpose

Your duties on any day may include:

  • Reviewing incidents using the THRIVE risk assessment tool, and contacting individuals that have been involved to find out more information.
  • Establishing further lines of enquiry for incidents and allocating to the appropriate teams across the force, or closing down the record if no further action needed
  • Risk assessing incidents and sending them back to the Police Control Room if determined that an officer needs to attend
  • Talking to victims to establishing how their needs can be best met

In addition to your core role, you may have the opportunity to become a support function to our Contact Management Centre officers by completing single online home reports and switchboard cover, providing a much needed relief on the 101 service.

For full details about this role, please click here for the role profile.

Do you like talking to people and have good IT skills? Then this could be the role for you!

In this role, you will be using a wide range of IT systems to accurately record data and sift through huge amounts of information quickly to find what you need; your attention to detail will be key to your success.

You will be dealing with a variety of incidents, some of them quite challenging, so no shift will be the same, but the ability to communicate effectively and compassionately is essential.

How to Apply

If this sounds like the role for you, please follow the online application link to apply at the top or bottom of this advert. You will be asked to enter personal details and complete our screening questions (this is standard across all our applications).

Don’t forget to upload your CV!

In addition, you will be asked to provide evidence against the following topics:

We Take Ownership Level 1 

We Analyse Critically Level 1

We are Innovative and Open Minded Level 1

For any assistance in completing our application form, please do check our Candidate guidance for completing an application form

About Us

As an employer, Hampshire and Isle of Wight Constabulary also offers a wide variety of other benefits which include:

  • An attractive contributory pension scheme
  • Childcare Voucher and Cycle to Work schemes
  • Access to Hampshire Police Leisure and Sport (providing a range of family and sporting activities)
  • Gym facilities at a number of our buildings
  • Access to retail and hospitality benefits via the Blue Light Card (Welcome to Blue Light Card)

For further information about this role, or if you have any queries, please contact the Police Recruitment Team on or on 02380 451611.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

Apply now

Please note this post may expire before the specified date. 

Location: Southern Rd, Southampton SO15 1AN

CLOSING DATE: 14 May 2024