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Senior Branch Manager- Morris Dibben [Southampton]

At Morris Dibben, part of the Connells Group, we’re looking for a highly motivated – Estate Agent to lead our fantastic residential sales team in Southampton.

New Homes Sales Advisor

We’re looking for a highly motivated Part Time New Homes Sales Advisor to complement our team onsite in Roath. The main purpose of this role is sales generation and to act as the primary point of contact for perspective house buyers, guiding them through the process from initial meeting to handover of their new home.

OTE – £24,000 (pro-rated) – Uncapped Commission – Career Progression

What’s in it for you as our Part Time New Homes Sales Advisor?

  • Industry leading training and development
  • Demonstrable career ladder
  • Supportive and rewarding environment
  • Compete for top achievers awards
  • Competitive basic salary with uncapped commission

Key responsibilities of a Part Time New Homes Sales Advisor

  • Effectively manages sales generation by utilising development, marketing materials, model homes, local resources and developer relationships.
  • Serves as trusted advisor and primary point of contact for homebuyer from initial meeting through to home completion.
  • Builds confidence with potential homebuyers by selling the features and benefits of the home products and homebuilding experience.
  • Generates buy in by effectively identifying needs of potential home buyers and matching related solutions.

Skills and experience required to be a successful Part Time New Homes Sales Advisor

  • Preferably experience in New Homes Sales with a builder / developer or transferable Sales experience such as Estate Agent, Sales Negotiator, Lettings Sales, Car Sales or similar
  • Able to build relationships and deliver sales in a target driven environment
  • Outstanding customer care / customer service experience
  • Resilient, positive, organised, numerate and detail oriented
  • Self-motivated, able to work autonomously and act on your own initiative
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homesmortgage servicessurveyingconveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

LNHO00279

Customer Service Advisor

Customer Service Advisor (Property Coordinator)

Are you looking to start or progress your career in the property the industry?

Are you a strong administrator with excellent customer service skills? If so, we want to hear from you!

Role – Customer Service Advisor
Location – Southampton
Salary – £23,100
Days & Hours – Mon – Fri, 08:45am – 5:30pm (1 hour break) + 1 Sat per month, 9am – 1pm.
Employment Type – Full-time, permanent, office-based

Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we`re on the lookout for those with great communication and relationship skills and a passion for property!

The role of a Customer Service Advisor:

You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Your duties may include:

  • Managing repairs and maintenance
  • Dealing with tenant arrears
  • Negotiating end of tenancy deposits
  • Complying with gas audits
  • Having a competent lettings legislation knowledge to help and support where necessary – full training is provided

Skills and attributes of a Customer Service Advisor:

  • Previous experience in an administrative role – essential
  • Influencing and negotiation skills
  • Professional communication skills
  • Rapport building skills
  • Confidence both conversationally and in writing
  • Excellent decision making capabilities

Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties – Full training, support and guidance will be provided as well as access to an industry tech qualification.

What you get in return for a career as a Customer Service Advisor with Countrywide:

  • 23 days annual leave increasing with length of service
  • Pension scheme
  • Full training, support and guidance
  • Excellent career progression opportunities throughout the business
  • Outstanding discounts across retail, entertainment, travel and health
  • Free on-site parking
  • Casual dress
  • Wellness benefits, we are part of the wellness charity – MIND, the fight for mental health

Why join us as a Customer Service Advisor?

At Countrywide, our passion for property and strong focus on people sets us apart. We don`t see buying, selling, renting and letting as processes – for us, they`re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we`re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

Senior Branch Manager

At Morris Dibben, part of the Connells Group, we’re looking for a highly motivated Senior Branch Manager – Estate Agent to lead our fantastic residential sales team in Southampton. This is a great opportunity for a proven Manager with ambition to become an Area Manager, this branch offers a great opportunity for progression. The main purpose of the role of Senior Branch Manager – Estate Agency is to maximise the overall income and profitability of your branch.

OTE – £80.000+, Uncapped Commission – Career Progression

What’s in it for you as our Senior Branch Manager?

  • Industry leading training and development
  • Demonstrable career ladder
  • Supportive and rewarding environment
  • Compete for top achievers awards
  • Competitive basic salary with uncapped commission
  • Company Car or Car Allowance

Key responsibilities of a Senior Branch Manager

Running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, reservations, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career.

Skills and experience required to be a successful Branch Manager

  • Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or Estate Agent, Lister, Valuer looking to progress
  • Demonstrable Sales Management experience
  • Able to generate new business in a target driven environment
  • Proven experience managing, leading and mentoring a team
  • Outstanding customer care / customer service experience
  • Resilient, positive, organised, numerate and detail oriented
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)
  • Full UK driving licence

Morris Dibben have been successfully selling and letting homes in and around the cities of Southampton and Portsmouth for over 50 years, and are recognised as one of the most highly respected estate agencies in the region. We have branches strategically located across southern Hampshire all the way toward the extremes of the Solent. Our core strength is the ability to deal professionally with hugely diverse markets from inner city starter homes to multi-million-pound countryside mansions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

EACW03773

Kickstart your career at Countrywide today!

To apply, please see website below:

https://www.connellsgroup.co.uk/careers/apply?jobId=Q6TFK026203F3VBQBLOV48MIN-42503

Please note that this post may close before the date specified.

Location: 53 London Rd, Southampton SO15 2AD

CLOSING DATE: 30 June 2023