Front of House Assistants (Casual) – Mayflower Theatre

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Front of House Assistants (Casual) - Mayflower Theatre

Mayflower Theatre is the largest independent theatre in the south of the UK and on our stage are a wide range of shows including large scale musicals, opera and dance. We are looking for a Customer Service & Security Assistant to join our busy, friendly Front of House team as well as Front of House Assistants to welcome our customers to our venue and support the Duty Manager in the smooth running of all FOH activities

For the Front of House Assistant roles, you will:

  • Offer a friendly, kind, welcome and informative presence to our customers, taking a pro-active approach to customer service and problem solving, displaying empathy and forethought;
  • Enforce house and show specific rules, as well as food hygiene, health and safety and licensing regulations;
  • Promote sales of ancillary products including drinks behind the bar, merchandise, sweets, programmes and ice creams and ensuring all monies, monetary transactions and stock are securely handled;
  • Assist with functions and events within the Front of House areas, including helping to set up and clear function spaces, and serving food/drink as appropriate, adhering to food safety standards;
  • Ensure the health, safety and security of the building, customers and staff, at all times.

Our ideal applicant will:

  • Have a good level of education
  • Excellent communication skills
  • Proven experience in a customer facing role
  • Be an excellent team player
  • Be a self-starter and show initiative

Hours are on a casual basis mostly evening and weekends. Role may move to a permanent contract of an average of 12 hours per week after a six month probationary period. Salary up to £9.29 per hour plus benefits.

Telephone interviews will be held w/c 19 March, followed by group recruitment sessions held at Mayflower Theatre w/c 4 April 2022.

How to apply
Applicants need to be over 18 due to licensing laws. Previous applicants need not apply.

Click here for the vacancy on the Mayflower website.

Job description:

If you have any questions please do not hesitate to contact the HR Team either by email to the above address or on 02380 711800 ext. 0.

Working for Mayflower Theatre
We are committed to ensuring a fair process for all candidates from a diverse backgrounds.

Please see our website for more details and also if you have any additional requirements to complete your application form please contact the HR Team at or on 02380 711800 ext. 0

Location: Mayflower Theatre, 22-26 Commercial Rd, Southampton SO15 1GE

CLOSING DATE: 02 June 2022