Customer Operations Manager (Maternity Cover) – Mayflower Theatre

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Head of Sales & Marketing - Mayflower

Salary: 28,134
Location: MAST
Level: MAST_Senior Management
Deadline: 06/08/2022 23:59
Hours: 37.50
Benefits: Great benefits
Job Type: FIXED TERM CONTRACT (Maternity Cover)

MAST Mayflower Studios is a multi-art form performance and participation space and a creative hub which engages with partners who are committed to developing the potential of the creative community in Southampton, giving opportunities for all and helping achieve Southampton’s aspiration to be City of Culture in 2025.


We are looking for an experienced Customer Operations Manager to lead our customer operations teams and be part of our Leadership Team.


You will be:


Responsible for the Front of House operation and the health and safety of our customers.
Enhance the overall visitor experience and deliver the highest level of service, along with the day-to-day management of Front of House staff/volunteers and the café/bar.
Actively participate in achieving the vision of MAST and ensure a safe and compliant environment at all times.

Ideally you will have experience of:

  • Leading a team
  • Working in a Front of House capacity including Duty Management
  • Dealing with a wide range of customers
  • Knowledge of access requirements
  • Budget management
  • Rota’ing


  • Qualifications and skills required:
  • Front of House in a theatre or similar venue
  • Excellent communication skills both verbal and written
  • Excellent customer service skills
  • H&S qualification e.g., NEBOSH

Hours of work will be varied with regular evening and weekend working so flexibility is essential. Salary will be up to £28,134 per annum for a 37.5 hour week. This is a fixed term contract for 15 months, ideally starting in July.

Full details including job descriptions can be found at

If you have any questions, please do not hesitate to contact the HR Team. If you are interested and would like to apply, please go to

We are committed to ensuring a fair process for all candidates from a diverse backgrounds/ Please see our website for more details and also if you have any additional requirements to complete your application form please contact the HR Team at or on 02380 711800 ext. 0.


Job advert:

Location: Mayflower Theatre, 22-26 Commercial Rd, Southampton SO15 1GE

CLOSING DATE: 06 August 2022