Communications Operator-Hampshire Constabulary

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Communications Operator-Hampshire Constabulary

Job Details

Job Title:  Communications Operator – HC616465

Location:  Southampton Central Police Station

Salary:  Scale 3 – £23,121 – £24,462 per annum FTE

Hours:  15 hours per week

Contract:  Temporary for 12 months

Closing date:  Sunday 26th May 2024 at 23:59 hours

Information for Internal Staff who wish to apply for this role as a secondment

Internal Secondment Declaration Form

If you would like to apply for this temporary post as a secondment you must have the prior approval of your current Line Manager and Head of Department. Please therefore ensure you have completed the ‘Police Staff Internal Secondment Declaration’, and forwarded it as instructed to obtain their sign-off. This step must be completed so the form is submitted as part of the application process, prior to the vacancy’s closing date. Your declaration form should be uploaded alongside your application form. Please note that completion of this declaration is required whether or not your application is supported. Lack of managerial support will not prohibit you from applying, but it may have implications on your employee status. As a result you should consider this fully. Such applications will be treated on a case-by-case basis and following consultation with the Head of HR & OD, as per the Secondment guidance.

Are you looking for a new opportunity?

As a Communications Operator you will provide a telephone switchboard service on behalf of Hampshire and Isle of Wight Constabulary.

Key accountabilities include but are not limited to:

1. To action routine police/public telephone calls, identifying suitable departments/personnel that can assist with their enquiries.

2. To maintain effective liaison with internal and external departments and agencies utilising the full range of communication methods available.

3. To deal with confidential material in a responsible manner.

4. To make full and effective use of local computer systems.

5. To maintain efficient and effective office systems and records.

For more information about the role please click here.

Working days are Mondays and Wednesdays 08:00-16:00 with a 30 minute break.

There is parking on site on a first come first served basis.

What’s on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package, including but not limited to:

•    Competitive pay with the ability to progress through the salary range
•    Local Government Pension Scheme
•    Cycle to work scheme
•    Access to a wide range of learning and development opportunities
•    Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits
•    Employee wellbeing support, including onsite wellbeing rooms
•    Access to 24/7 Employee Assistance Programme
•    Eye test vouchers
•    Staff representation groups and networks

Essential Qualifications

Educated to QCF Level 2 (Including English Language) plus RSA Stage 1 Typing/Word Processing OR work experience deemed to have brought the postholder to a comparable level.

Essential Experience

A minimum of two years experience in the following areas:

    a) direct contact with the General Public on a daily basis.

    b) switchboard, or other busy inbound call handling environment.

Competencies and Personal Qualities

We are Emotionally Aware – Level 1

We Deliver, Support and Inspire – Level 1

We Analyse Critically – Level 1


Application and interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit the Police Staff careers page on our website where you can find more information on working for Hampshire and Isle of Wight Constabulary.

Please click here for Candidate Guidance for Completing Application forms.

Contact details for an informal discussion

Please contact the Recruitment Team at or on 023 8045 1611

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

Please note this post may expire before the specified date.

Location: Southampton Central Police Station

CLOSING DATE: 30 June 2024