Events

“There is only ONE  boss in hospitality. The Customer! “

Join this module to learn about the 4 elements of ONE service; Identify the needs and wants of your customer and learn how to recognise the importance of the customer journey as well as Identifying the ‘Golden Opportunities’ our customers present to us and understanding how to deal with them effectively.

Free for GO! Southampton members:

To enrol on this course, you need to be registered onto the GO! Southampton Business Training Hub: https://www.gosouthampton.co.uk/training/

Once you have a log-in, you can enrol using the button below.