Events

How do we put the needs and requirements of a client first, ahead of anything and everything else? Helping you deliver excellence to all your clients, all the time.

Objective

By the end of this session you will better understand how to put the needs and requirements of a client first, ahead of anything and everything else. Helping you deliver excellence to all your clients, all of the time.

Agenda

• Customer Journey
• Examples of customer churn
• What is exceptional service?
• Blind Spots
• How to deliver exceptional service

Free for GO! Southampton members.

Enrol: https://www.seedl.com/o/gosouthampton/course/customer-operational-excellence/module/delivering-customer-service-excellence

To enrol on this course, you need to be registered onto the GO! Southampton Business Training Hub: https://www.gosouthampton.co.uk/training/