Events

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations with professionalism and empathy.

Objective:

Communication is an essential leadership skill. Learn how to build rapport, trust and tactfully manage delicate and sensitive situations with professionalism and empathy.

Agenda:

What do we mean by “communication”?
What does it mean to be “engaged”?
The art of understanding
Building rapport
Trust
Manage difficult situations

To access the webinar please click on link below:

https://www.seedl.com/o/gosouthampton/course/communication-skills/module/communication-engaging-and-understanding-others